These Terms of Service ("Terms") govern your access to and use of Wispoke ("Service"). By creating an account, embedding our chat widget, or connecting a phone number to our voice agent, you agree to these Terms.
Acceptance of Terms
By accessing or using Wispoke, you agree to be bound by these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.
Description of Service
Wispoke is a customer-support automation platform that provides:
- AI Chat — an embeddable chat widget trained on your knowledge base, deployable on any website with a single script tag.
- AI Voice Agent — an AI receptionist that answers inbound phone calls on a Twilio number you connect, books appointments, and captures caller information.
- Dashboard & Analytics — conversation logs, call transcripts, appointment management, calendar integrations, and reporting.
Accounts
You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately at security@wispoke.com of any unauthorized use.
Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose
- Upload malicious content or malware as knowledge base material
- Attempt to gain unauthorized access to other accounts or systems
- Use the chatbot or voice agent to collect sensitive personal data (financial, health, government IDs) without proper consent and lawful basis
- Use the voice agent or any messaging functionality for spam, fraud, scams, phishing, or any communications prohibited by applicable law (including the TCPA, CAN-SPAM, or carrier rules)
- Resell or redistribute the Service without authorization
Customer Compliance Obligations
You — not Wispoke — are the sender of communications that originate from your connected phone numbers, your embedded chat widget, and your business identity. You are solely responsible for:
- Obtaining all required consents from your end-users before placing or recording calls, sending SMS, or processing personal data
- Complying with the Telephone Consumer Protection Act (TCPA), state-level call-recording laws (including two-party-consent states), CAN-SPAM, GDPR, CCPA/CPRA, and any other applicable privacy and telecommunications laws
- Completing carrier registration (including A2P 10DLC brand and campaign registration) for any SMS programs you operate using third-party providers such as Twilio
- Publishing your own privacy policy and terms that disclose how your end-users' data is collected, used, and shared
Voice Agent & Call Recording
When you enable the AI Voice Agent, inbound calls to your connected phone number are answered, transcribed, and recorded so that you can review conversations and capture appointment details. By enabling the voice agent, you acknowledge that:
- Calls are processed by third-party voice, transcription, and AI model providers (e.g., Twilio, Deepgram, Groq) under their respective terms
- You are responsible for displaying a recording-consent disclosure to callers where required by law (e.g., "This call may be recorded")
- Recordings, transcripts, and caller details (name, phone number, custom appointment fields you define) are stored in your dashboard and are accessible only to your authorized users
- Wispoke does not sell call recordings or caller personal information
Call Logs & Retention
Every call answered by the voice agent generates a call log containing metadata (Caller ID, start time, duration, outcome, and any linked appointment), a transcript, and an audio recording. Call logs are visible only to authorized users in your dashboard.
By default, recordings, transcripts, and call-log metadata are retained for the period configured in your account settings. You may shorten the retention period or delete individual calls and recordings at any time from the Calls page. Upon deletion, primary copies are removed within 24 hours and backup copies are purged on our standard 30-day backup rotation.
Some jurisdictions require retention of certain telephony records (e.g., for tax, healthcare, or financial-services compliance). You acknowledge that you are responsible for configuring retention to meet your own legal obligations and for exporting records before deletion.
Calendar Integration
The Service may integrate with third-party calendar providers such as Google Calendar, Microsoft Outlook, and any iCal-compatible calendar so that the voice agent can check availability and place appointments directly on your calendar.
When you connect a calendar, you authorize Wispoke to:
- Read free/busy data from the calendar you select to determine availability
- Create, update, or cancel events on that calendar that originate from appointments booked through the Service
- Store an OAuth refresh token (encrypted at rest) so future syncs run without re-prompting you
We do not access calendar data unrelated to appointments managed through the Service. You may revoke this authorization at any time from your dashboard settings or directly with your calendar provider — once revoked, future syncs stop and stored tokens are deleted. Your use of any third-party calendar service is subject to that provider's terms.
SMS Messaging Terms (A2P 10DLC)
Wispoke does not send SMS to platform account holders. Account communications — verification, security alerts, billing, and product updates — are delivered exclusively by email and in-app messaging. The signup checkbox covers our Terms, Privacy Policy, and transactional email only.
SMS is offered solely as an optional capability of the AI Voice Agent. When the feature is enabled, the voice agent may send a follow-up text — most commonly a booking confirmation or reminder — to the inbound caller, originated from the phone number you connect to the Service. The terms in this section apply to those caller-directed messages.
Program description
The voice-agent SMS program sends transactional, event-driven messages to inbound callers who affirmatively request them during a phone call (e.g., appointment confirmations, reminders, and rescheduling/cancellation notices). Each message includes the appointment details, contact information for your business, and the standard disclosure: "Reply STOP to opt out, HELP for help. Msg & data rates may apply." We do not send marketing or promotional SMS under this program.
How callers opt in
Caller consent is captured during the phone call. Before sending any SMS, the voice agent asks the caller whether they would like to receive a text (for example, "Would you like a text confirmation of your appointment?"). The voice agent will only send an SMS if the caller verbally agrees. The caller's spoken consent, the phone number, and the timestamp are recorded as part of the call recording and transcript stored in your dashboard, and serve as our record of opt-in for compliance purposes.
Message frequency
Message frequency is event-driven and tied to the caller's own appointment. A typical booking generates one to three messages (confirmation, optional reminder, and any cancel or reschedule notice).
Message and data rates
Message and data rates may apply, depending on the recipient's wireless plan and carrier. Wispoke does not charge recipients separately for SMS.
How recipients opt out (STOP)
Recipients may reply STOP to any message at any time to immediately opt out of further SMS from the originating number. STOP replies are logged on the call / caller record, and the voice agent will not send further SMS to that number unless the caller affirmatively re-opts-in on a subsequent call.
Help (HELP)
Recipients may reply HELP to receive support contact information for the originating business. Recipients may also email support@wispoke.com for platform-level support.
Supported carriers
Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, Cricket, Virgin Mobile, and most other major and minor U.S. carriers. Carriers are not liable for delayed or undelivered messages. Service availability and message delivery are not guaranteed.
Privacy
Your privacy is important to us. See our Privacy Policy for details on how we collect, use, and protect mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Billing and Subscriptions
Free accounts have usage limits as described on our pricing page. Pro subscriptions are billed monthly at the current rate stated at checkout. You can cancel at any time — access continues until the end of the billing period. Refunds are available within 30 days of initial purchase.
Intellectual Property
You retain all rights to your content, documents, knowledge base data, and call recordings. Wispoke retains rights to the platform, software, and Service infrastructure. The chatbot widget and embed code are licensed for use on your websites for as long as your account is active.
Data and Privacy
Your use of Wispoke is also governed by our Privacy Policy. We process data as described therein. Each company's data is logically isolated and is never shared across accounts.
Service Availability
We strive for 99.9% uptime but do not guarantee uninterrupted service. We may perform maintenance with reasonable notice. We are not liable for downtime caused by third-party providers (including Twilio, AI model providers, calendar providers, or carriers) or force majeure events.
Limitation of Liability
Wispoke is provided "as is" and "as available." To the maximum extent permitted by law, we are not liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Service. Our total aggregate liability is limited to the amount you paid us in the 12 months prior to the claim.
Indemnification
You agree to indemnify and hold harmless Wispoke, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from: (a) your violation of these Terms; (b) your violation of any law or regulation, including the TCPA, CAN-SPAM, or carrier requirements; or (c) communications you originate using the Service, including SMS or calls placed to your end-users.
Termination
Either party may terminate at any time. Upon termination, your data will be available for export for 30 days, after which it will be permanently deleted. We may suspend or terminate accounts that violate these Terms or that pose a risk to the Service or other users.
Changes to Terms
We may update these Terms from time to time. Material changes will be communicated via email and reflected in the "Last updated" date above. Continued use after changes constitutes acceptance.
Contact
For questions about these Terms, contact us at legal@wispoke.com. For SMS-related questions, email support@wispoke.com.